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This page is about the club’s own CueManager subscription — the plan you pay to run the software. It is not about the membership plans you sell to players; those are covered in Membership plans. Billing & Subscription is at Billing in the sidebar and is restricted to the club owner (OrganizationAdmin) and SuperAdmin. Staff accounts cannot see it, whatever their permission matrix says.

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What the billing page shows

Billing and Subscription page with the current subscription card, organization details, and resource usage bars

Billing and subscription: current plan, organization, and usage against your plan limits

Statuses on the subscription tag: Usage bars fill as you add branches, staff, and tables. At around the limit you get You’re approaching your plan limits with an Upgrade button, and once a limit is hit, You’ve reached your plan limits — further branches, users, or tables are blocked until you upgrade. A limit shown as Unlimited has no cap.

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Change your plan

Select View Plans or Change Plan to open Choose Your Plan. Switch the toggle between Monthly and Yearly (Save 17%) to compare, then choose a plan card. The button reads Upgrade, Downgrade, Current Plan (disabled), or Contact Us for custom plans.
1

Upgrading bills immediately

A Confirm Plan Change dialog explains that the change is prorated and charged to your card immediately. The new limits apply as soon as it goes through.
2

Downgrading waits for the period end

A Schedule Plan Change dialog explains there is no charge today, and you keep your current plan and features until the end of the current billing period.
3

Undo a scheduled downgrade

While a downgrade is pending, the billing page shows Scheduled: your plan changes to X on DATE with a Keep current plan button that cancels it.
If you are still on a trial or your subscription has lapsed, choosing a plan sends you to Stripe Checkout to enter payment details first, rather than switching the plan straight away.
Before you downgrade, check Resource Usage. If the smaller plan’s limits are below what you are already using — more branches or staff than it allows — bring your usage down first. See Branches and Users and roles.

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Cancel, keep, or reactivate

Cancel Subscription sits on the Current Subscription card and asks for confirmation.
Cancelling ends your subscription. You keep access until the end of the current billing period, after which the club can no longer be used until you subscribe again. Cancel only when you intend to stop using CueManager — to move to a cheaper tier, downgrade instead.
After you cancel, a banner reads Subscription will end on DATE with a Reactivate button. Reactivating before that date keeps everything running without interruption. Once the period has passed, the card offers Re-subscribe, which takes you back to the plan list.

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Payment method and invoices

Customer Portal opens Stripe’s hosted portal in a new tab, where you update your card, billing address, and receipt email. The same portal is behind Update Payment Method in Quick Actions and behind Update Payment on the past-due banner. CueManager never handles your card details directly.
Invoice History page listing invoices with provider, description, date, period, amount, and status

Invoice history, with each charge, its period, and a PDF download

Billing → Invoices lists your billing history with Provider, Description, Date, Period, Amount, Status, and a download action. The download button is disabled until the document exists. Invoice statuses are Draft, Open, Paid, Void, and Uncollectible.
Some organizations are billed manually rather than through Stripe. Those accounts see This organization is billed manually. Contact support for plan changes or renewals. in place of the portal and plan-change buttons, and their payments appear in the invoice list under the Manual provider.