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Every member has a prepaid wallet. Staff top it up with cash at the counter, and the member then spends that balance at session checkout, at the POS, or when settling a tab — no cash changes hands at the point of play.

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Recharging a wallet

You can open the recharge dialog two ways: click the Top up credit action on a row in the member list, or click Recharge Credit on the member profile.
1

Check the current balance

The dialog header repeats the member’s name, phone, and Current Balance so you are topping up the right person.
2

Choose an amount

Quick Select offers Rs 500, Rs 1,000, Rs 2,000, and Rs 5,000. For anything else, type into Recharge Amount. The minimum recharge is Rs 100.
3

Set the validity

Valid For controls when the credit expires: 6, 12, 18, or 24 months from today. It defaults to 12 months.
4

Confirm and save

The balance preview shows Current Balance, Adding, and New Balance. Add an optional Description — for example “Cash top-up at counter” — then click Recharge Credit.
Member profile showing credit balance card and credit history

Wallet balance and credit history on the member profile

Credit expires. Each top-up carries its own expiry date, and only unexpired credit counts towards the available balance. The Credit Balance card warns you when an amount is due to lapse within 30 days.

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Spending credit

At the point of payment, Credit appears alongside Cash, Card, JazzCash, Easypaisa, Raast, and Bank transfer wherever a member is attached to the transaction:
  • Session checkout — pick Credit as the payment method when ending a session for a member. See Checkout and payments.
  • POS checkout — select the member on the sale, then choose Credit. See POS terminal.
  • Settling a tab — tender part or all of a member-linked tab against their wallet. See Customer tabs.
At the POS and on tab settlement, a wallet chip appears next to the payment choice showing Wallet: Rs 2,400 available, plus any amount expiring soon. The chip turns red when the balance will not cover the amount you are tendering, so you can switch to cash before you commit. The server checks the balance again when the payment is submitted. If another till spent the credit in the meantime, the payment is rejected with an insufficient-balance message rather than pushing the wallet negative.

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Credit cannot be spent offline

CueManager keeps working without internet — see Offline and sync — but the wallet is the one exception.
While the connection is down, the Credit payment method is disabled at session checkout and the note Member wallet unavailable offline appears under the payment picker. A wallet balance lives on the server and another till may already have spent it, so it cannot be verified locally. Take cash, or use Add to tab (pay later) and settle from the wallet once you are back online.
If a checkout already had Credit selected when the line dropped, CueManager moves it back to Cash. The option re-enables itself as soon as the server is reachable again.

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Credit history

The Credit History tab on the member profile lists every wallet movement, newest first, with Date, Type, Amount, Balance After, Description, and Expiry.

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Where balances appear

The Member Balances report is about debt, not wallets. A member can hold a healthy wallet balance and still appear there if they left charges on an open tab. The Net Position card on their profile reconciles the two figures into one number.