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A tab is a running bill. Regulars play a few frames, order chai, play again, and pay once on the way out — instead of settling at the end of every session and every sale. This page covers opening a tab, putting charges on it, taking payment, and closing it. Tabs live under Point of Sale → Tabs and need POS View permission. Before charges can be routed to a tab from a sale or a session, the branch must have Enable open tabs (running bills) for this branch switched on — see Branches.

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Statuses

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Open a tab

The Open Tabs view lists every running bill for the branch with the customer, whether they are a Member or a Walk-in, the number of items on the tab, and the balance.
Open tabs list showing customer names, member and walk-in tags, item counts, balances, and Settle buttons

Open tabs with balances and per-row actions

For a walk-in, press Open Tab, enter the Customer name and an optional Phone, then press Open Tab again. The tab starts at zero and waits for charges. For a member, you do not need to open the tab by hand. Select the member at POS checkout or at session checkout and choose the tab option — CueManager resolves the member’s own tab, creating it if there is not one already. That keeps one running bill per member rather than several competing ones.

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Add charges

Three things put money on a tab.
In the terminal’s checkout dialog, press Add to Tab instead of Complete Sale. Leave Existing tab (optional) on Customer’s own tab to let CueManager resolve the right tab, or pick a specific open tab from the list. The sale lands on the tab as a canteen line with its items.
When you end a session, tick Add to tab (pay later). Charge to then offers three modes: Each player’s own tab, One tab for the whole session, or Per player so each player’s share goes to the tab you choose for them. Frame charges follow the loser-pays rule described in How billing works.
Press the plus button on the tab row to open Add Charge. Enter a Description — table time, cue rental — and an Amount. The dialog previews the New balance before you commit. Use this for anything that does not come through POS or a session.
Click any row to open the read-only detail view. It breaks the tab down into Table Sessions (with the frames, who won, who lost, and what each frame cost), Canteen (POS sales and their line items), Adjustments, and Payments — so you can read the bill back to a customer who queries it.

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Settle a tab

Press Settle on the tab row. The dialog lists every charge, then the totals: Charges, Paid, and Balance due.
Settle tab dialog showing the charge list, balance due, a discount field, and payment tender rows

Settling a tab with a discount and split tenders

1

Apply a discount if you are giving one

Enter an amount under Discount and, optionally, a Reason. The discount cannot exceed the balance, and Balance due updates immediately.
2

Enter the tenders

Each payment row is a method plus an amount. The first row is pre-filled with the full balance in Cash. Press Add split payment to add another row when the customer pays part in cash and part by another method — the header keeps a running Tendered and Remaining.
3

Close it out

When the tenders cover the balance, the button reads Settle Tab. Press it, hand over any Change due, and the tab moves to Tab History as Settled.

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Partial payments

For a member’s tab you can tick Allow partial payment (leave balance on member account). The button then reads Record Payment: the amount is recorded against the tab, the remaining balance stays open, and the tab keeps running. That is how you take Rs 1,000 off a Rs 2,500 tab tonight and collect the rest next week. Tenders accept Cash, Card, JazzCash, Easypaisa, Raast, and Bank Transfer. Member-owned tabs also offer Member Credit, which draws on the member’s wallet; a badge beside the tender shows whether the balance covers what you are charging.
Member credit is unavailable while the device is offline. A wallet balance is server state that another till could have spent, so CueManager will not promise it from a cached copy — take cash or another tender and the dialog says so.

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Void a tab

The bin icon appears only on tabs with no charges — an empty tab opened for a customer who left before playing. Voiding it closes the tab without payment and files it under Tab History as Void.
Voiding cannot be undone, and there is no void for a tab that already carries charges. If a bill needs writing off, settle it with a Discount and a reason instead, so the ledger records what happened and who decided it.

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Tab history

Switch the toggle from Open to History for settled and voided tabs. Pick a date range, and the table shows the customer, type, status, when the tab was Opened and Closed, the Total, and Closed by — the staff member who took the money. Click any row for the same full breakdown as an open tab.

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Tabs and offline work

Charges added without a connection are shown separately from the server’s balance rather than folded into it. A tab row carries a note such as incl. Rs 500 not yet synced, and the detail view lists queued charges under Recorded on this device (not yet synced), so staff always know which part of a number the server has confirmed. Two safety locks apply:
  • Settle is locked while a POS sale for the tab is waiting to sync, because the server prices sales — settling before it lands would take the customer short.
  • Both Settle and Add charge are locked while a settlement for the tab is queued, so the same money cannot be taken twice.
Anything that cannot be applied cleanly shows up on the sync issues page for review. See Offline and sync.

Checkout and payments

Split a session bill across players, or push it to a tab.

Member balances

The Member balances report lists unpaid tabs and sessions per member.