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A membership plan is a recurring club membership you sell to members: they pay a monthly, quarterly, or yearly fee, and in return their session billing is discounted by a percentage you choose. Set the discount to 100% and the member plays free. These are your club’s own plans for your customers. They are not the SaaS subscription that bills your club for CueManager — that lives in Subscription and billing.

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Creating a plan

Open Management > Membership Plans from the sidebar. The page needs the Settings / Edit permission.
Membership Plans table showing plan names, prices, discounts, and active subscribers

Membership plans with prices, discounts, and subscriber counts

Click Add Plan to open Create Membership Plan. Click Create to save. A “Gold Member — 20% off” plan at Rs 2,000 per month with a 20% session discount is a typical starting point. The plan list shows Price, Discount (the percentage, or Free play at 100%), Multi-Branch, Subscribers (active subscriber count), and Status. Row actions are Edit Plan, Activate / Deactivate, and Delete Plan.
Delete Plan is permanent and is disabled while a plan still has active subscribers. To stop selling a plan without touching existing members, use Deactivate — it disappears from the subscribe picker while current subscriptions keep running.

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Assigning a plan to a member

1

Open the member

Go to Members, click View Profile on the member, and open the Subscription tab.
2

Start the subscription

Click Subscribe to Plan. The Subscribe to Membership Plan dialog opens.
3

Choose the plan

Select Plan lists active plans with their prices. If the plan offers both a base interval and an annual price, a Billing Interval picker appears with the exact amount for each choice.
4

Record how it is paid

Payment Method is either Manual (you collected the fee at the counter) or Automatic (Stripe).
5

Confirm

Click Subscribe. The member’s profile now shows an Active Subscription tag, and the Subscription column in the member list flips to Active.
Once subscribed, the Current Subscription card shows Plan, Price, Started, Next Renewal (with a days-remaining badge when renewal is close), and Payment. Two buttons sit below it: Renew extends the subscription by another period, and Cancel ends it.
Cancelling a member subscription cannot be undone. To put the member back on the plan you subscribe them again, which starts a fresh period.
Below the card, Subscription History lists past subscriptions with their period and status, and Payment History lists one row per paid period with plan, paid date, period, and amount.

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Subscription statuses

Only Active subscriptions that have not passed their period end grant a discount.

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How the discount applies at billing

The discount is resolved when a session starts, not when it ends. CueManager looks up each player’s active subscriptions, keeps the best discount per player, and stores it on the session. See How billing works for the underlying pricing models.
  • Frame pricing — the discount applies per player, to that player’s own share of the frames they lost. In a doubles session each of the four players carries their own percentage, and the checkout shows a small -20% chip next to any discounted player’s amount.
  • Hourly and per-minute pricing — the session produces one bill, so the best discount among the players applies to the whole amount. Checkout shows it as a Member Discount (20%) line above the total.
  • 100% plans — any player holding a 100% plan makes the whole session free. The session is flagged MEMBER SESSION - FREE PLAY and checkout confirms the session is free for members with active subscriptions.
A plan only counts at a branch if it belongs to that branch or has Multi-Branch Access enabled.
Because the discount is captured at session start, editing a plan’s percentage or cancelling a subscription mid-session does not change a session already running. The change applies from the next session onwards.

Managing members

Register members and read their profiles.

Wallets and credit

Prepaid balances members spend at checkout.

Checkout and payments

Where the discount shows up on the bill.

How billing works

Pricing modes, billing types, and who pays.